Terms & conditions

The present conditions of sale are concluded on the one hand by the company “L’Eau de Pierres S.A.S.” registered at 6 Rue Cardinale 75006 and registered in the Register of Trade and Companies of Paris under the number FR 49799668600018, hereinafter referred to as "the seller ", e-mail: contact@anaisrheiner.com, telephone 0033 (0) 1 40 42 06 39, and on the other hand, by any physical or legal person wishing to make a purchase via the website www.anaisrheiner.com hereafter referred to as "the buyer".
The site of panaisrheiner.com is hosted by the SARL Imakup, registered at 43 Rue Alexandre Dumas 75011 Paris and registered in the register of Trade and Companies of Paris under the number FR51991004600019.

Offers and sales of jewellery on our online sales site anaisrheiner.com are subject to the General conditions specified below; we recommend you to read them carefully. Buying products online on our site implies the acceptance of the conditions of sale in force and we will ask you to confirm your acceptance for each order you do on our anaisrheiner.com site.
Anais Rheiner reserves the right to not accept orders that are not conform to the set trade policy below.
Sales conditions may be modified at any time and the new conditions will apply, with immediate effect, to any order placed after their publication.

Offered jewellery are those listed in the catalogue of the online site anaisrheiner.com. While we strive to present images as faithful as possible on our online site, we cannot guarantee a complete similitude with the jewel that will be sent, these being made entirely by hand and each piece being unique. So slight differences in shape, texture and colour might exist compared to the images, in particular regarding pearls and stones, all natural and therefore, in essence, each a unique piece.
Except special mentions, all the jewels are in 18 ct gold, with all legal stamps.
Compliance and authenticity of the stones and pearls, such as described in the catalogue, are guaranteed by Anais Rheiner.

Anais Rheiner jewellery is made in her own atelier, according to the highest quality criteria. However they must be worn with care, attention and love: in particular avoid contact with chemicals, detergents, as well as swimming in swimming pools and sea water, as well as any violent conditions (sports and other).

The jewels are made entirely by hand in our workshop, and can only be offered within the limit of the stocks available. When a product is no longer available, it will be displayed as "out of stock" on the site. In this case we will be grateful for you to contact us by email and we will inform you of our opportunities for reassortment and the times of availability online or in our store.

We ask you, for your first order, to kindly create your personal on-line account with identification form and personal details. Then fill the purchase order by checking carefully, article by article, the number and the desired size, as well as the corresponding price.
Make sure you have read the terms of sale, which you accept and agree to be bound to, from the moment when you send your order form.
Validate your order after having checked it and effect the full payment, according to the sale conditions. Once the accuracy of data relating to the order is verified by Anais Rheiner, the sales contract will be deemed to have been concluded and the sale will be confirmed by e-mail.

Anais Rheiner specializes in the design of unique jewellery (one of a kind), and will be happy to accept special orders, or modify, to your liking, items from the catalogue. Please contact Anais Rheiner to discuss your request and allow her to prepare a quote for your special order.
When you place an order for non-stock and custom jewellery, we will ask you to pay a deposit equal to 50% of the price agreed, exclusive of delivery charges. The balance, including shipping costs, will be due when the jewel is ready to be sent. We will send you a notification by email with a link that will allow you to pay the balance and shipping charges directly on our Web site. As soon as the full payment is received and validated, your jewellery piece will be sent and you will receive your tracking number.
Please note that once your order with prepayment is passed, it will not be possible to change the details or to cancel the order. The right of withdrawal of 7 days, according to article L121-20-2 of the code of consumption cannot be exercised for such an order involving manufacturing made-to-order and custom jewels. Also note that your order customized with down payment implies that your jewel will be made especially for this order, and you will have to bear with a certain waiting period after the passage of the order, which can vary from several days to several weeks according to the nature of the jewel and the period of the year (Christmas or Easter periods, holiday). An approximate time bracket will be given at the time of the quote.

The prices of jewellery, as indicated on the online catalogue, are all in Euros, all taxes included, exclusive of shipping costs. All orders are due and payable in Euro.
Anais Rheiner reserves the right to change the prices at any time and with immediate effect. It is understood that the prices charged will be based on the rates in effect at the time of the validation of the order, subject to availability. This also applies for the French VAT amount and any change will be immediately reflected on the invoiced price.
For orders to be delivered in countries outside the European Union, the French VAT will be automatically deducted from the invoiced amount.

The payment must be made in full when ordering, including shipping costs if relevant (see delivery and transport rate below).
When you click the 'order' button, you have the choice to pay for your purchase as follows:
by credit card
by Paypal
by transfer
For such payment by bank transfer, the amount must be reflected on our account within 7 days from the order, otherwise we reserve the right to cancel the order.
Payments made by credit card are directed towards the secured site "cyberplus payment" of the French Banque Populaire. We have thus no access to your bank details and they are therefore not recorded or saved in any ways by the server / site anaisrheiner.com online. Your account will only be charged the exact amount for the ordered jewellery and the relevant shipping charges, no other charges.
Your order will be shipped immediately upon verification of receipt of the total amount.

Data recorded on the on-line sales site anaisrheiner.com for the validation of your order constitutes the contract of sale and the evidence of the transactions between the buyer and anaisrheiner.com. Data recorded at the time of payment constitute the proof of the financial transaction. The seller shall save and archive the purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the civil Code.

Shipping terms for the jewellery ordered are described in the delivery section at the bottom of your order page. In order for your order to be delivered quickly and safely, please ensure that the address given during the order is correct and contains all the necessary information for delivery, such as the building and the apartment number, floor, building access code etc.
Anais Rheiner will not be able to validate orders for which only a post office box or Cedex address is provided.
Your order will be delivered in a beautiful gift wrapping and inserted into a rigid parcel box.
Each shipment is related to a tracking number, which allows us to personally follow the progress of the shipment. You will also receive this tracking number as soon as your package leaves our shop.
All our shipments are covered by insurance to the value of your purchase.
Please notify us as soon as possible of any irregularity and delay of more than 8 days to the delivery of your parcel. No complaints made more than 15 days after the validation of your order and confirmation of despatch shall be taken into account.
Please also check the conformity of the consignment at the time of the reception: parcel damaged, opened, etc. Immediately report any irregularities or discrepancies in writing on the parcel delivery note and contact Anais Rheiner by phone or email. If possible take a picture of damaged parcel in presence of delivery staff.
All our jewels are conform to French laws, but it is your responsibility to check with the authorities of your country, that the importation of such jewellery is not subject to any restriction.
Customs duties, import as well as local taxes can be demanded upon delivery of your order. These amounts are at your charge and responsibility.

If you chose the option "collection at the shop" when you order, we will be happy to welcome you the same day or the next day, provided the payment has been received, but within a maximum of 10 days, in our shop Anais Rheiner, 6 Rue Cardinale , 75006 Paris, from Tuesday to Saturday, by appointment. We may require proof of identity. Note that the shop is closed on Mondays and that an order placed after 2 pm Saturday or on Sundays, can only be withdrawn on the following Tuesday.

For any on-line purchase for an amount greater than €1500, Anais Rheiner will be happy to offer all of the shipping costs.
For purchases below €1500, please see below a table summarizing the conditions and shipping charges based on your location and the desired time frame.
Please contact us if your country is not on this list, or for any other wish.

Anais Rheiner is committed to provide you with high-quality jewellery. If, for any reason, the jewel received does not match your expectations, Anais Rheiner undertakes to exchange it or refund it within a period of 7 days after return to the shop. Please inform us as early as possible (maximum 7 days after you received it), by telephone or mail of your desire to return the item, stating, if you wish, the reason for your dissatisfaction and indicating the code number of your order.
The return shipping costs are your responsibility and Anais Rheiner will take over, in case of exchange, the expenses of re forwarding of the new jewellery piece.
In the case of a refund, it will be effected according to the same mode as your original payment, and within a period of 15 days after receipt of the returned item. Any commissions and bank charges levied according to the payment method will be at your charge.
Returned items must be in perfect condition and in the original packaging. Damaged or incomplete items will not be accepted and will be returned to you in their conditions, at your expense.
Sale jewellery or promotions cannot be returned or refunded. It is the same for items that have been custom made to order with prepayment.
Nevertheless we remain at your entire disposal to adjust sizes, as far as this is technically possible. Feel free to contact us for specific information, time line, and price of modification.
Jewellery damaged after use may be returned for repair, within a period of 3 months after receipt. Please inform us, prior to shipment, mentioning your order number and describing the nature of the remedy, or better yet, by joining a picture, to allow a preliminary assessment of the technical feasibility, as well as times and repair costs. The payment of the amount estimated as well as shipping costs will be required before sending.

All the elements of the site of anaisrheiner.com, texts, comments, works, illustrations and images are the exclusive intellectual property of Anais Rheiner, and no one is allowed to reproduce, exploit, rebroadcast, or use in any capacity, even partially, elements of the site, be they software, visuals or audios, except with prior authorization of Anais Rheiner. Only use for private purpose is allowed. Any reproduction, integral or partial, of the catalogue of anaisrheiner.com for any purpose that is not purely private is strictly prohibited.

The photographs and the texts reproduced, illustrating the products presented in the catalogue are not contractual. Accordingly, anaisrheiner.com cannot be held responsible in case of text or photography errors. Similarly, anaisrheiner.com cannot be held responsible for breach of the contract in case of stock shortages and unavailability of the product for any reason, as well as for cases of force majeure, or strike, in particular, of postal, transportation or communication services. anaisrheiner.com will incur no liability for any damage direct or indirect as a result of the present risks.
anaisrheiner.com cannot be held responsible for any damage whatsoever resulting from the use of the internet network and site, such as loss of data, intrusion, virus, service rupture, or any other involuntary problems.

This contract is originally established in French language and is subject to French law. In case of dispute of a legal nature, only the jurisdiction of the French courts can be engaged.

Information provided during ordering is confidential and Anaïs Rheiner undertakes not to disclose them to any third parties. It will only be used for the processing of your order, as well as to enhance and customize our communications with you, for example to send you our newsletters.
In accordance with the computer and freedoms law of January 6, 1978, you have a right of access, rectification, and opposition to the personal data concerning you. To do this, simply make the request by e-mail (contact@anaisrheiner.com), giving us your full name and address to: Anais Rheiner, 6 Rue Cardinale - 75006 PARIS.